We switched from another software package to PaperCut. The difference has been night and day! The software is incredibly easy to install. Upgrades install quickly and easily with no hassles. For the few times that we’ve had issues, mainly with quirky or odd printers PaperCut support has been responsive and helpful. They’ve always been able to come up with a satisfactory resolution. The cost of the software is very reasonable and it has saved our institution (and in turn the tax payers) tens of thousands of dollars! I can easily say it’s one of the best programs our institution has ever purchased.