PaperCut maintains a historical record of changes to users' office and department fields. PaperCut cross-references job logs against these histories so that it can report print usage by the office and department a user belonged to at the time they printed a job. Normally this happens in the background and there is no need to be aware that it is happening.
There are some cases where a user's office or department will have been updated incorrectly in the user directory, e.g. updated too late, or changed to the wrong name. These changes will reflect how user activity is reported by PaperCut. To ensure that information is reported correctly, the changes that were made incorrectly can be retrospectively altered. The most common cases where alteration might be required are described below.
Note
A user's office and department history are synchronized from the user directory into PaperCut, and not the other way around. Therefore it is important that the details in the user directory are updated before making historical changes in PaperCut. PaperCut automatically synchronizes these details overnight, however a change can be made in the same day by running a manual synchronization via → → .
User peter moves from the Science department to the Medicine department on 14 May but
the user directory is not updated with the change until 28 May. The PaperCut administrator
Jane notices that Peter's activity between 14 and 28 May has been incorrectly allocated to his old
department, Science. Luckily Jane can alter history, and she does so as follows:
Navigates to → .
Clicks View/edit history below the Department field.
The Department history screen is displayed, including the department change on the incorrect date of May 28.
Jane finds the row where the department was changed to
Medicineon the incorrect date (On 28 May 2011...in the screenshot below), corrects the date and clicks .Peter's department change has now been retrospectively updated to 14 May. Reports now show Peter's activity being allocated to the
Medicinedepartment after this date.
On April 9 Peter joins the Medicine department. At the time, his department's administrator entered
the department name into the user directory as Medical Department, where the
correct name should have been Medicine. The PaperCut administrator Jane
realizes this mistake on April 28 and updates the user directory.
PaperCut now displays Peter's activity between April 9 and April 28 as being allocated to the
incorrect department Medical Department. To correct this, Jane performs the
following actions:
Navigates to → .
Clicks View/edit history below the Department field.
The department history screen is displayed, and shows the incorrect department change on April 9.
Jane clicks the delete link in the row of the incorrect department change
Medical Department.The incorrect department change has now been deleted, leaving the new department
Medicineas active since April 28.Jane updates the change date of the
Medicinedepartment to April 9 and clicks .Reports will now consider
Medicineas Peter's department since April 9, and the incorrect entryMedical Departmenthas been deleted.
