Troubleshooting Web Print Problems

Troubleshooting Web Print Problems
Prev	Chapter 19. Web Print (Driver-less printing via a web browser)	Next

1.1. Why are some file formats not available? (Supported file formats listed in are not listed under OptionsGeneralWeb PrintStatus page or not accepted when uploading a file.)
1.2. The status in the admin interface or on the Web Print dialog is indicating an error. What can I do?
1.3. Where is the Web Print logs folder?

1.1. Why are some file formats not available? (Supported file formats listed in are not listed under OptionsGeneralWeb PrintStatus page or not accepted when uploading a file.) 1.2. The status in the admin interface or on the Web Print dialog is indicating an error. What can I do? 1.3. Where is the Web Print logs folder?
1.1.	Why are some file formats not available? (Supported file formats listed in the section called “Supported Applications and File Formats” are not listed under Options → General → Web Print → Status page or not accepted when uploading a file.)
	First check the section called “Supported Applications and File Formats” to see that the file format is supported in the mode that the Web Print server is running in. Some file formats are only supported in sandbox mode. Next ensure that the associated application is installed and working. If running in sandbox mode, log in as the `webprint` user, open and print a document with the application to ensure the user has the correct permissions. The next step is to check the Web Print log files. The Web Print server has a handler for each supported application. Each handler has a log file, which may provide more information about why the file format is not available. The handler log files are named `web-print-handler-.log`, where `` is the name of the application. See Q: 1.3 for the location of the Web Print logs folder. Open the log file that matches the application of interest (e.g. `web-print-handler-mso-word.log` for Microsoft Office Word documents) in a text editor. Check the log file for any obvious errors, such as not being able to find the application or problems launching it. For further assistance contact support.
1.2.	The status in the admin interface or on the Web Print dialog is indicating an error. What can I do?
	The Web Print server is not running or could not be contacted When running in simple mode: The service `PaperCut Web Print Server` should be running. When running in sandbox mode: The Web Print dialog should be visible on the Web Print server, and the Status should not indicate any error. While logged onto the Web Print server as the `webprint` user, ensure that the mapped `W:` drive is accessible and maps to `[app-path]/server/data/web-print-hot-folder/` on the PaperCut NG primary server. Open `[app-path]/providers/web-print/[platform]/web-print.conf` on the Web Print server in a text editor and ensure that the `hotfolder=` option is set to `W:`. For further assistance contact support. The Web Print service is running as the SYSTEM account and does not have access to render print jobs If running Web Print in simple mode, check the steps listed in the section called “Web Print Simple Mode Setup for Windows Systems (PDF Only)” to ensure that the service has been correctly configured to run as the `webprint` user account. If running Web Print in sandbox mode this error may indicate that the service `PaperCut Web Print Server` is running. This service is not required in sandbox mode and should be disabled. No valid handler programs installed/defined See Q: 1.1. The configured hot folder location is not writable. Check that the location indicated by Hot folder on the Web Print dialog is correct. As the `webprint` user, navigate to the drive/directory that is mapped to the `PCWebPrint` share (`W:` on Windows). Try creating an empty text file. If this action fails there is a problem with permissions. Check the Sharing and Security (NTFS/file) permissions for the `PCWebPrint` share on the PaperCut primary server. The `webprint` user should be allowed read and write access. For further assistance contact support. Other error messages Check the Web Print server log file `web-print.log`. See Q: 1.3 for the location of the logs directory. For further assistance contact support.
1.3.	Where is the Web Print logs folder?
	The logs folder is located on the system running the Web Print server software. On Windows the location of the logs folder depends on configuration and the Windows edition. Logs may be written to `[app-path]\providers\web-print\win\logs\`, or to `%USERPROFILE%\web-print-logs\` (e.g. `C:\Users\[username]\web-print-logs\` on Windows Vista/2008. For a definitive answer open the file `[app-path]\server\data\web-print-hot-folder\web-print-server.status` on the primary PaperCut NG server in a text editor and check the line beginning `server.log-file=`.

Prev	Up	Next
Web Print Configuration	Home	Chapter 20. Clustering and High Availability