Chapter 26. Print Archiving (viewing and content capture)

Table of Contents

Introduction
Technical Overview: How does archiving work?
Setting Up Print Archiving
Step 1: Install print spool file viewer technology
Step 2: Enable Print Archiving
Step 3: Review Configuration Options
Advanced Archiving Options and Features
Changing the archive storage directory
Backup Considerations
Setting up Secondary Print Servers or Site Servers
Advanced Configuration Keys
Downloading PDL / spool files for reprinting
Remove archived data
Troubleshooting and Known Limitations
No preview image available
GDI Printers (GDI Print Description Language)
There may be issues viewing some print jobs
No archiving of off-the-glass copy jobs
Preview images may differ slightly from the printed document
No watermarking in preview images
Latest Information

Introduction

Print data is typically short-lived, the user prints the job and then the print job content is lost. PaperCut MF's Print Archiving feature changes that. With Print Archiving, in addition to PaperCut's standard print job information logging, it is now possible to:

  • Save and archive print jobs for a defined period of time

  • Interactively view what has been printed

Print Archiving is a very visual feature and is best explained with a few screen shots.

Grid view is a great way to locate jobs visually

Figure 26.1. Grid view is a great way to locate jobs visually

Inspecting a print log in the full screen viewer. The viewer toolbar supports navigation, zoom, image rotation and PDL file download.

Figure 26.2.  Inspecting a print log in the full screen viewer. The viewer toolbar supports navigation, zoom, image rotation and PDL file download.

Print Archiving, including the ability to view previous print jobs, gives administrators a new set of tools to improve print management. Common uses include:

Information Security, data retention and audit policies

Many corporations now have defined data management objectives and specific policies around the tracking of data in emails, using thumb drives, cloud storage services, etc. This allows organizations to:

  • Comply with externally mandated and legal requirements such as Sarbanes-Oxley and best practice audit procedures.

  • Support an organization's needs to protect its customers' and own intellectual property.

  • Monitor inappropriate material and potential illegal activity.

  • Ensure business resources are being used appropriately and not being wasted.

Print Archiving now allows organizations to extend these security policies to the printer fleet and closes a potentially big loophole in governance processes.

Fleet Optimization

Inspecting a sample of print jobs held by Print Archiving can help with key resource decision making questions. Is the inkjet photo printer being used for photos? Or should it be replaced with a more appropriate device for color text document output like a laser printer?

Validating user refund requests

In education environments, it is common for refund requests to be submitted via PaperCut. The ability for administration staff to review the job via Print Archiving can greatly assist in this scenario. See the section called “Managing Refunds” for more on this feature.

Caution

In the same way that email and server administrators have privileged access to a user's email and documents, a PaperCut administrator can access the user's print job content. A System Administrator's privilege to view archived print jobs should be treated with the same professional caution as similar access privileges to a user's private data. PaperCut has granular control on administrative rights so that this can be managed, as described in the section called “Assigning Administrator Access to a User”.

Feature Highlights:

  • Store an historic record of all printed content, limited only by available storage space.

  • View past print jobs interactively in the browser.

  • Control which administrators have access to view or remove archived content.

  • Download the original spool file for 100% fidelity when reprinting.

  • Remove archived data from the system and disk.

  • Move older archives to external storage, such as offline backup or offsite cloud repository, for long term data retention.

  • Enable or disable archiving on selected printers and users.

When Print Archiving is enabled new options are available for viewing print logs (e.g. the global job log at LogsJob Log, or the per-printer or per-user job logs).

  • Details view:

    This is the traditional text-only job log view and is best for finding and browsing by non-visual job log information.

  • Hybrid view (thumbnails + details):

    The hybrid view is the most flexible view option. It adds a thumbnail column to the details view. This allows for easy filtering and sorting of the print logs table while also being able to view print logs visually.

  • Thumbnails / grid view:

    This view favors images over text and is the best view for visually scanning to identify documents of interest.