Appendix H. Example User Information Sheets

Table of Contents

Example 1: Printing with the popup confirmation window
Popup Confirmation Dialog
The Printing Balance Window
Resolving Problems
Printing Denied Message
Example 2: Printing with shared accounts (for staff)
Shared Account Selection Popup Window
Resolving Problems
Printing Denied Message
Example 3: Printing using a release station
Example 4: Refunding a print job (for staff)
Refund
Action Refund Requests
Example 5: Adding credit using a TopUp/Pre-Paid Card
Example 6: Printing from a wireless network or laptop (Web Print)

Usually administrators are responsible for educating users about policy or system changes when PaperCut NG is deployed on their network. Providing the right information and guidelines for users is important for the success of any new system.

This chapter contains examples of information sheets which could be distributed to users. The purpose of these information sheets is to assist the administrator in providing important information about the new system and how to use it. These examples can act as templates or starting points for your own information sheets.

We suggest you enhance the information sheets to include information such as:

Example 1: Printing with the popup confirmation window

New software to manage printing costs has been installed on the network. To allow effective printing please make sure you understand the following points:

Popup Confirmation Dialog

After sending a print job a popup dialog will appear and ask you to confirm the details. Click Print to confirm the job and agree to the cost. Otherwise, click Cancel if you no longer wish to print the job.

Client Popup Confirmation Window

Figure H.1. Client Popup Confirmation Window

Note: Large documents might take a while to display the number of pages and cost.

The Printing Balance Window

After logging on to a workstation you will see a window showing your printing balance.

Printing balance window showing $10.00 of printing balance

Figure H.2. Printing balance window showing $10.00 of printing balance

If the balance window is not visible (or if you have closed or minimized it) click the icon in your system tray to show it again.

Printing balance icon in the system tray

Figure H.3. Printing balance icon in the system tray

When you confirm a print job by pressing Print in the popup dialog the cost will be deducted from your printing balance.

Resolving Problems

If the popup window does not appear or the icon is missing from your system tray, the print control system may not be active and printing will be denied. Please try restarting your system, or ask for assistance if problems continue.

Printing Denied Message

If you do not have enough printing balance for a job you will see a Printing Denied message, and your document will not be printed.

Printing denied message

Figure H.4. Printing denied message