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1.1. | Why are some file formats not available? (Supported file formats listed in the section called “Supported Applications and File Formats” are not listed under → → → page or not accepted when uploading a file.) |
First check the section called “Supported Applications and File Formats” to see that the file format is supported in the mode that the Web Print server is running in. Some file formats are only supported in sandbox mode.
Next ensure that the associated application is installed and working. If running in sandbox mode, log in
as the
The next step is to check the Web Print log files. The Web Print server has a
handler for each supported application. Each handler has a log file, which may
provide more information about why the file format is not available. The handler log files are named
Open the log file that matches the application of interest (e.g.
For further assistance contact support. | |
1.2. | The status in the admin interface or on the Web Print dialog is indicating an error. What can I do? |
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1.3. | Where is the Web Print logs folder? |
The logs folder is located on the system running the Web Print server software.
On Windows the location of the logs folder depends on configuration and the Windows edition. Logs may be
written to | |
1.4. | Why is my print queue "currently not available"? |
When using the Web Print interface, some print queues are giving me an error message: Errored: Printer '\\servername\queuename' is currently not available. This can be caused by trying to use Web Print on a print queue that has been deleted or by trying to print to a print queue that is not installed on the Web Print Sandbox. Please confirm this by logging into the Web Print Sandbox as the Web Print user and attempting to print to the above print queue. NoteIt is important that the jobs pass via the queue on the server - do not add a Local Printer. You should also use add the printers using the print server's machine name and not an IP address.
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